When you encounter technical issues on your website, you can create a support request (ticket) to have our Blueky experts investigate and troubleshoot. Instead of constantly logging into the system, our workflow allows you to manage the entire process directly from your personal Email inbox.
Using the exact error reporting process below helps us understand your issue immediately and saves 80% of back-and-forth communication time.
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Before filling out the form, go to your Support Portal and try these 2 methods:
- Reopen an old request: Gives our experts immediate historical context about your website for a faster fix.
- Find automated solutions: Click Create support request and type your keyword. The system will automatically suggest ready-made guides so you can fix it yourself in seconds.
If you still need an expert to step in, follow these steps:
1. Log into the Support Portal
To ensure the system correctly identifies and connects to your website data, please log in before reporting an issue.
Go to the [Blueky Support Login] page.
Recommended: Click the Log in with Google button. Using your Google (Gmail) account guarantees a 1-second login without ever worrying about forgotten passwords.
The system will automatically direct you to the Support menu on the left sidebar.
2. Fill out the new request form
Click the Create support request button and provide information using the exact template below so our experts can diagnose the issue instantly:
Error encountered: Describe what you were doing and what happened.
Broken page URL: Paste the exact URL of the page experiencing the error.
Steps you took: List the previous actions so we can replicate the error on our end.
3. Attach visual evidence
A short video or image saves 80% of back-and-forth communication time. ⚠️ Note: The form does not support direct Video file uploads. Please follow this method:
For simple errors (display issues, red warnings): Take a screenshot, then use the Attach image button at the bottom of the form to upload it.
For complex errors (requiring multiple steps): Record a screen video, then paste the link (video URL) directly into the Description box.
👉 Watch now: How to record your screen and take screenshots (How to package an error into a single link).
4. Track and reply via Email
Once submitted, you don't need to stay in the Support Portal. All progress updates will sync directly to your Email inbox.
Send more details: Hit Reply directly from the email you receive. You can attach additional images or paste video links straight into this email.
Reopen an old request: If an old error returns, don't create a new request! Find the old email thread and hit Reply; the system will instantly reopen the session with all its historical context.
Close the request: Once the issue is fully resolved, just reply to the email typing: close support. Our AI system will automatically end the session.
🎯 Next step: Knowing how to ask for help means you have a solid safety shield. It's time to start building your sales funnel. Move on to the article: [Create your first Email lead funnel] to turn traffic into a list of potential customers.